Focca Return & Refund Policy

At Focca, we are committed to providing products that make targeted, at-home recovery more convenient and help you care for recurring areas of tightness on your own schedule.

We believe in the effectiveness of our products and recommend using your Focca product consistently for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and your request falls within our 60-day money-back guarantee, please contact us at hello@focca.us.

Cancellation Policy

Requests to change or cancel an order must be submitted within 24 hours of placing the order.

After this period, we may be unable to accommodate your request because the order may have already entered processing or fulfillment. Approved cancellations submitted within the 24-hour window will be refunded to the original payment method within 7 business days.

60-Day Money-Back Guarantee

We are confident in Focca and encourage you to use your product for a minimum of 14 days so you have enough time to experience how it fits into your recovery routine.

If you are still unhappy with your purchase after 14 days, you may request a return within 60 days of your purchase under our money-back guarantee. Please note that original shipping fees, when applicable, are nonrefundable.

To begin a return, fill out the form on our Contact Us page or email us directly at hello@focca.us.

To help us process your request as quickly as possible, please include:

• Your order number
• The name used to place the order
• The email address associated with the order
• The reason for the return

Please do not return an item before contacting our support team and receiving return instructions.

Damaged Items

We take care when packaging our products to help protect them during shipping. An item is considered damaged when the product has a manufacturing defect or arrives physically broken.

Damage to the exterior packaging, including dents, scratches, or crushed boxes, is not considered product damage when the item inside remains in good working condition.

If your item arrives damaged, please contact us within 72 hours of delivery at hello@focca.us. Include your order number and clear photographs showing the damage.

Our team will review your request and determine whether you qualify for a replacement at no additional cost. We do not provide refunds, replacements, or returns for damage caused by normal use, ordinary wear and tear, improper handling, or misuse.

Shipping and Delivery

We work to have every order processed and delivered as promptly as possible. However, shipping or delivery delays may occasionally occur due to circumstances outside our control, including courier delays, customs processing, severe weather, transportation disruptions, or other shipping-related issues.

For the most current delivery information, please review your tracking details or contact the courier directly. Focca is not responsible for packages that are lost, stolen, or delayed after they have been transferred to the shipping carrier.

You may also contact us at hello@focca.us, and we will do our best to help you review the available tracking information.

Incorrect Shipping Address

Customers are responsible for reviewing and submitting a complete and accurate shipping address during checkout.

Please notify us at hello@focca.us within 24 hours of placing your order if you notice an error. After the order enters processing or ships, we may no longer be able to update the address.

Orders delivered to an address entered incorrectly by the customer may not qualify for a replacement, reshipment, or refund.

Policy Updates

Focca reserves the right to update or modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version of the policy before purchasing or using our products.

By purchasing and continuing to use Focca products, you acknowledge and agree to the terms of this Return & Refund Policy.