Focca Shipping Information

At Focca, we’re proud to offer free worldwide shipping on every order. Wherever you are, we want your Focca products to reach you as smoothly as possible, so you can spend less time waiting and more time focusing on your recovery routine.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to the delivery address provided at checkout.

During holidays, promotional events, product launches, and other peak periods, processing may take up to 7 business days. Once your order ships, you will receive a confirmation email containing your tracking information.

Estimated Shipping Times

The delivery estimates below refer to transit time after your order has been dispatched. Delivery times vary based on your location, the shipping carrier, customs processing, and other factors.

• 🇺🇸 United States: 7-12 Business Days
• 🇨🇦 Canada: 7-12 Business Days
• 🇬🇧 United Kingdom: 7-10 Business Days
• 🇦🇺 Australia: 5-15 Business Days
• 🌍 Other International Destinations: 7-12 Business Days

These timeframes are estimates and are not guaranteed delivery dates.

During holidays and other high-volume periods, shipping carriers may experience delays in transportation or tracking updates that are outside Focca’s control. International orders may also experience unexpected customs delays, which can extend the overall delivery timeframe.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to follow your package.

Please allow a few business days for tracking information to update after your order has been dispatched. In some cases, a package may already be moving even though the tracking page has not yet displayed a new scan.

If you cannot locate your tracking email or need assistance, contact us at hello@focca.us. Please include your order number so our team can help you more quickly.

Order Changes and Accurate Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete before submitting an order.

Incomplete or incorrect shipping details may result in processing delays, delivery problems, or order cancellation. When our system detects a potential address issue, our customer support team may email you to verify your information.

Please respond within 3 business days of receiving an address-verification request. If we do not receive a response, Focca reserves the right to cancel the order.

If you notice an error in your shipping information, email us at hello@focca.us within 24 hours of placing your order. We will do our best to make the requested change, but we cannot guarantee that an address can be updated once an order has entered processing or fulfillment.

Delayed Deliveries

We understand how exciting it is to know your Focca order is on the way, and we work to have every package dispatched as quickly as possible.

Occasionally, delivery may be delayed due to circumstances outside our control, including:

• Severe weather
• Transportation disruptions
• Courier delays
• Customs inspections
• Address-verification issues
• Product availability
• Payment-processing delays
• High seasonal shipping volume

If an internal issue may significantly delay your order, we will make reasonable efforts to notify you.

Focca cannot guarantee an exact delivery date and is not responsible for delays caused by carriers, customs authorities, weather, or other external circumstances. However, our support team will do its best to help review available tracking information and assist with any issues.

For help with a delayed shipment, contact us at hello@focca.us and include your order number.

Customs, Duties, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price and are the responsibility of the customer. Focca does not control customs processing times or determine the amount of any applicable import charges.

Lost or Stolen Packages

We understand how frustrating a lost or stolen package can be.

If your tracking information indicates that your package may be lost, please contact the shipping carrier directly to begin an investigation or file a claim. You may also email us at hello@focca.us, and we will do our best to assist you and follow up with the carrier when possible.

If tracking shows that a package was delivered but you cannot locate it, we recommend:

1. Checking around your property and any secure delivery areas.
2. Asking members of your household or nearby neighbors.
3. Confirming the delivery address on your order.
4. Contacting the shipping carrier for additional delivery details.

Once an order has been transferred to the carrier, Focca cannot guarantee recovery or reimbursement for packages that are lost or stolen during transit or after confirmed delivery. Depending on the circumstances and the outcome of the carrier’s investigation, we may offer a replacement at our discretion.

A police report may be requested for packages reported stolen after confirmed delivery.

Shipping Policy Updates

Focca reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are responsible for reviewing the most current version of this policy before placing an order. By purchasing and continuing to use Focca products, you acknowledge and accept the terms of this Shipping Policy, including any future updates.

Questions about shipping or delivery can be sent to hello@focca.us.